Boohoo Help Blog

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It’s Hallowe’en!

We have fancy dress, sweets & treats (and a few tricks) in the Customer Service office today!

We’re here 24/7 to help with any of your customer service queries!

• You can ASK us a question via this blog.
   
• You can LIKE us on Facebook and post on our wall:

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• And you can follow us on Twitter @Boohoo_CShelp

Good news! boohoo.com delivers to BFPO addresses!

For delivery to BFPO addresses, customers should ensure that the delivery country selected is United Kingdom and should not write any other address details after the BFPO number on the address, as this can lead to mail being diverted to the wrong BFPO location. 

Customers should select the Next Day delivery option ONLY (please note the parcel will not arrive with the customer next day, but will arrive at the BFPO sorting office the next to be despatched from there accordingly). 

Customers should address their parcels as follows:

Service No Rank Name
Unit/Regt
Operation Name (If applicable) 
BFPO No
United Kingdom

For more information about addressing parcels to BFPO customers should refer to the MOD website (http://www.mod.uk/DefenceInternet/DefenceFor/ServiceCommunity/BFPO/HowToAddressYourMail.htm)

• You can ASK us a question via this blog.
   
• You can LIKE us on Facebook and post on our wall:

Facebook UK
Facebook Australia
Facebook New Zealand
Facebook USA

• And you can follow us on Twitter @Boohoo_CShelp

During the London 2012 Olympic Games, our couriers will be working hard to ensure as many parcels in and around the venues are delivered on time.  

However, we must advise that there may be some delivery delays in the postcodes listed below (Please click “Read More” for the full list of postcodes).  

Next Day delivery will not available within these areas, and it may take between 2-3 working days for orders to be delivered.  

These restrictions run from Thursday 26th July to Monday 10th September.

If your postcode is not on this list, then we do not expect any delays.  Please keep checking here, along with our Facebook and Twitter pages and on our website for any further updates.

We’re here to help with any of your customer service queries!

• You can ASK us a question via this blog.
   
• You can LIKE us on Facebook and post on our wall:

Facebook UK
Facebook Australia
Facebook New Zealand
Facebook USA

• And you can follow us on Twitter @Boohoo_CShelp

Here at Boohoo.com we want you to have the best shopping experience possible, so we have put together a Step-By-Step Shopping guide to help everyone with those little queries. 

Your Shopping Experience

• How do I find the right item for me?

Shopping at Boohoo.com is simple. You can use our search engine to find anything you want; simply type in the type of garment you are looking for, for example if you are looking for a new clutch bag, type “Clutch Bag” into the search engine and hit “Go”.

You can then scroll through all of our clutch bags, which will include sale and non sale items. If you want something more specific, such as “Black Skinny Jeans”, you can search for this too, which will narrow your search down, saving you time. You can find the search engine at the top right of our website.

Each of our garments are paired to other garments on our website which we believe will work well together. These are displayed on the right hand side of the item’s details page and you can click on them at any time.

• How do I know how to care for the item? Can I see details?

All of our products have detailed care information included, so you can be prepared to care for your item. You can find this underneath the main section of information for each product in the “Details and Care” section.

• I’ve added an item I don’t want! How do I delete it from my Basket?