Boohoo Help Blog

boohoofashion:

Retweet and follow @boohooOfficial for your chance to win the ultimate comfort, the onesie!

It’s Onesie Wednesday! Head over to the @boohooOfficial twitter for your chance to win!

During the London 2012 Olympic Games, our couriers will be working hard to ensure as many parcels in and around the venues are delivered on time.  

However, we must advise that there may be some delivery delays in the postcodes listed below (Please click “Read More” for the full list of postcodes).  

Next Day delivery will not available within these areas, and it may take between 2-3 working days for orders to be delivered.  

These restrictions run from Thursday 26th July to Monday 10th September.

If your postcode is not on this list, then we do not expect any delays.  Please keep checking here, along with our Facebook and Twitter pages and on our website for any further updates.

We’re here to help with any of your customer service queries!

• You can ASK us a question via this blog.
   
• You can LIKE us on Facebook and post on our wall:

Facebook UK
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Facebook New Zealand
Facebook USA

• And you can follow us on Twitter @Boohoo_CShelp

goldilocking asked: I have not received my parcel - although Hermes/Boohoo website is claiming it has been delivered- but I haven't received anything! Please help ASAP!

Hi, I’m sorry to hear that. Please can you provide your order number and I will get customer services to investigate this straight away for you. 

jessicalouisexox asked: im trying to return an item, and have no idea og how to! what ia an RMA number and where do i get a returns note from ?

An RMA number is a returns authorisation number that is issued when you log your returns online via your BooHoo account. This helps us identify your return and the reason for the return of the item.

Please see below for information on returning your item(s).

If you created an Account when placing your order, you must notify us online before you return a product. In order to do this you must:
1. Log onto My Account and view your Order History.
2. Select the relevant order and click on “Return an Item”.
3. Select the item(s) you wish to return and select a return reason from the drop down menu.
4. Click on ‘RETURN ITEM’. Your return will be then logged on line and this will generate an RMA number for the return.
5. Write the RMA number(s) on the Returns Label next to “Returns Ref.”
6. The parcel must then be returned via the Post Office Counters in  accordance with the details set out below.

If you didn’t create an Account or are having problems with the online returns don’t worry! You are able to return your order at the Post Office following the process below, but please ensure your Order ID is clearly visible on the sticker. The warehouse will process the RMA number when they receive the parcel back.

Returning the parcel
1. Repack the item in its original packaging (if available).
2. Over sticker your address label with the boohoo.com address label found on the bottom right of your delivery note.
NB - do not send to the address at the top of the delivery note.
3. Reseal the boohoo postal bag using the second double-sided self-adhesive strip.
4. The package will need to be returned over the Post Office counters.
5. Obtain a certificate of posting from the post office (You will need this as proof of return).
NB - do not post the package through the post box.

Please note returns need to be received back at our warehouse within 14 days of date of dispatch in order for your account to be refunded.

We will contact you to confirm that the returns have been received and when the refund has been processed. Please note that it can take up to 21 days for a refund to be completed.

For information on how to cancel your contract under the Distance Selling Regulations please refer to the Returns Policy found on our website.

If you have any further queries please do not hesitate to contact us. 

Bank Holiday Delivery Information

• UK Customers can order “Next Day” delivery until 7pm on Friday 1st June for delivery on Saturday 2nd June.
   
• Any “Next Day” Orders placed after 7pm on Friday 1st June will be delivered on Wednesday 6th June.
   
• Australia, New Zealand & USA will be delivered business as usual in accordance with our delivery timescales.
   
• UK Savers and International deliveries may have up to a 2 day delay on normal services.

We have recently launched our new checkout system, so if you are an American or Australian customer you can now pay in USD or AUD! 

Great news right? 

For all of our International Customers, you can now place your order for up to 10 items! 

Even more great news!

Happy Shopping everyone!

Calling all Men!!

BoohooMenswear has launched!!! 

Check out our new Men’s range here: http://www.boohoo.com/restofworld/mens-clothing/icat/mens-clothing/ and don’t miss out on the 20% discount! Just enter MENS20 at the checkout! 

There are a few ways you can contact our Customer Service Team:

Boohoo.com: http://www.boohoo.com/restofworld/contact-us/page/contact/ Here you can contact us at customer services directly. 

Facebook: http://www.facebook.com/BoohooOfficial Here you can post on our wall, send us a private message or see previews of our up-coming collections with special promotions and offers!

Twitter: https://twitter.com/#!/boohoo_cshelp Tweet Us Anything! 

Tumblr: http://boohoohelp.tumblr.com/ You’re already here! But if you need any help please click “Need Help?” Underneath the blog title.

Please accept our sincere apologies, but unfortunately we are currently experiencing some technical difficulties with our website. Our IT team are working very hard to get it back up and running and hopefully we will be back in business very soon!

Would you like to win £50 worth of Boohoo.com vouchers?

Yes? Then read on…

When you purchase an item from us, you will receive an email asking you to review your product.

If you fill out our review form between 01/01/12 and 31/03/12 and we approve your review to be published on our website during this time, you will be automatically entered to our prize draw for £50 worth of boohoo vouchers.

Please make sure you add your email address to your review so that we can contact you if you win!

A winner will be chosen at random from everyone who meets this criteria on or after 31/03/12. 

Good Luck and happy reviewing!

xxx

HAPPY VALENTINES DAY EVERYBODY!!

As part of their Valentines Day promotions, Krispy Kreme Doughnuts have given away a box of doughnuts to some lucky souls who needed saving on Valentines Day. Our Team Leader Helena was one of the lucky winners!

Here she is pictured with her scrumptious looking doughnuts and a lovely heart-balloon too. 

Thank you Krispy Kreme!! 

You can visit the Krispy Kreme site here.

Hello everybody,

Unfortunately we have been experiencing further Issues with delivery due to more bad weather across the country. Please see the table for the current affected areas.

Due to weather problems in the country, unfortunately we have experienced some disruption to a few areas over the country to delivery times. Most of the country remains unaffected at the moment, but if there are any more updates we will keep you posted. Please see below the areas that are currently affected:

In all other areas localised access issues are expected to impact on service however delivery attempts are being made in all areas.